We've compiled a list of the error messages that might occur whilst setting up Single Sign-On (SSO) for your organization and how to go about troubleshooting them.
Relay state error
Error message will display asNo relay state in response from identity provider
.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Request your IT Department to review the logs from your Identity Provider (IdP)
Email support@datarepublic.com and raise a support ticket
Could not proceed
Error message will display asCould not proceed with authentication request to identity provider.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Email support@datarepublic.com and raise a support ticket
Could not obtain token
Error message will display asCould not obtain token from identity provider.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Request your IT Department to review the logs from your Identity Provider (IdP)
Email support@datarepublic.com and raise a support ticket
Could not send authentication
Error message will display asCould not send authentication request to identity provider.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Email support@datarepublic.com and raise a support ticket
Unexpected error on token retrieval
Error message will display asUnexpected error when retrieving token from identity provider.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Request your IT Department to review the logs from your Identity Provider (IdP)
Email support@datarepublic.com and raise a support ticket
Unexpected error when handling response
Error message will display asUnexpected error when handling response from identity provider.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Request your IT Department to review the logs from your Identity Provider (IdP)
Email support@datarepublic.com and raise a support ticket
Unexpected error when handling authentication
Error message will display asUnexpected error when handling authentication request to identity provider.
To troubleshoot:
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Email support@datarepublic.com and raise a support ticket
Authentication failed
Error message will display asAuthentication failed. Could not authenticate with identity provider.
To troubleshoot:
Verify sign in details and retry
Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)
Request your IT Department to review the logs from your Identity Provider (IdP)