Troubleshoot Single Sign-On set up

We've compiled a list of the error messages that might occur whilst setting up Single Sign-On (SSO) for your organization and how to go about troubleshooting them.

• Relay state error

• Could not proceed

• Could not obtain token

• Could not send authentication

• Unexpected error on token retrieval

• Unexpected error when handling response

• Unexpected error when handling authentication

• Authentication failed

Relay state error

Error message will display as
No relay state in response from identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Request your IT Department to review the logs from your Identity Provider (IdP)

3. Email support@datarepublic.com and raise a support ticket

Could not proceed

Error message will display as
Could not proceed with authentication request to identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Email support@datarepublic.com and raise a support ticket

Could not obtain token

Error message will display as
Could not obtain token from identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Request your IT Department to review the logs from your Identity Provider (IdP)

3. Email support@datarepublic.com and raise a support ticket

Could not send authentication

Error message will display as
Could not send authentication request to identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Email support@datarepublic.com and raise a support ticket

Unexpected error on token retrieval

Error message will display as
Unexpected error when retrieving token from identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Request your IT Department to review the logs from your Identity Provider (IdP)

3. Email support@datarepublic.com and raise a support ticket

Unexpected error when handling response

Error message will display as
Unexpected error when handling response from identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Request your IT Department to review the logs from your Identity Provider (IdP)

3. Email support@datarepublic.com and raise a support ticket

Unexpected error when handling authentication

Error message will display as
Unexpected error when handling authentication request to identity provider.

To troubleshoot:

1. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

2. Email support@datarepublic.com and raise a support ticket

Authentication failed

Error message will display as
Authentication failed. Could not authenticate with identity provider.

To troubleshoot:

1. Verify sign in details and retry

2. Review the details you have entered in Advanced Options tab on Senate and compare to what was provided by your IT Department. (Check for things like extra spaces before or after what you have entered)

3. Request your IT Department to review the logs from your Identity Provider (IdP)