We recommend completing a hard refresh or clearing your cache and deleting your cookies if you experience errors during activities on the Data Republic platform and using the Privacy Preserving Matching feature (formally known as Senate Matching). This resolves most common issues. Here are detailed instructions on how to hard refresh or clear browsing data for supported browsers:

  1. Chrome

  2. Firefox

  3. Microsoft Edge

Chrome

How to complete a hard refresh in Chrome?

Windows or Linux

  1. Hold down Ctrl and click the Reload button.

  2. Or, Hold down Ctrl and press F5.

Mac

  1. Hold ⇧ Shift and click the Reload button.

  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

How to clear your cache and delete cookies in Chrome?

  1. Open Chrome.

  2. In the top right corner of the browser you will see three dots, which indicates a settings menu.

  3. Scroll down to the bottom of the page and click on “Advanced.”

  4. Click on the section “Clear browsing data.”

  5. Under the “All cookies and site data” section, you can customize which cookies to delete based on a specific time range and other options. Finally, you can complete the deletion by clicking “Clear data.” You can also clear your cache, which is where your computer stores previously viewed websites so they can be loaded faster on future visits.

Firefox

How to complete a hard refresh in Firefox?

Windows or Linux

  1. Hold the Ctrl key and press the F5 key.

  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac

  1. Hold down the ⇧ Shift and click the Reload button.

  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.

How to clear your cache and delete cookies in Firefox?

  1. Open Firefox on your computer.

  2. In the upper right-hand corner of the browser, click the “menu bars,” which look like three parallel lines, and click the “Privacy” tab.

  3. Here you can select “Clear your recent history.”

  4. Be sure that only “Cookies” is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything.”

  5. Double-check your selections to make sure that other items you want to keep are not selected, and then hit “Clear now.”

Microsoft Edge

How to complete a hard refresh in Edge?

Windows or Linux

  1. Hold down the Ctrl key and then press your F5 key.

  2. Or, hold down the Ctrl key and then click the Refresh button.

Mac

  1. Hold down the Ctrl key and then press your F5 key.

  2. Or, hold down the Ctrl key and then click the Refresh button.

How to clear your cache and delete cookies in Edge?

  1. Launch Microsoft Edge and go to the “more” menu and select “Settings.”

  2. Scroll to “Clear browsing data,” and then select “cookies and saved website data” and then select clear.

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