Data Republic offers a variety of support resources to assist you in your data sharing initiatives. Our support team are available to help you in the USA, Australia and Singapore regions during business hours.
In this article we will outline the different Support resources available to you as a Data Republic platform customer:
Help articles and troubleshooting guides
We have a large collection of help articles that take you through each activity on the Data Republic platform step by step. These are great for when you are starting out.
We are building out our Troubleshooting collection which outlines solutions to common errors.
In-app support
If you are signed in to the Data Republic platform, you can access live chat support directly from your browser through the chatbot in the bottom right corner.
What to include in your message to our Support team?
Description of your issue, please include context and step by step instructions of how to replicate
The timestamp of when the issue occurred
Any error messages that are being displayed
Project Reference number (this will start with P - [your region] - ####
Workspace reference number (this will start with DSW-[your region]-###
Attach screenshots (please take a screenshot of your full screen)
Email support
If you are faced with an issue on the Data Republic platform, you can email support@datarepublic.com for further assistance.
What to include in your email to our Support team?
Description of your issue, please include context and step by step instructions of how to replicate
The timestamp of when the issue occurred
Any error messages that are being displayed
Project Reference number (this will start with P - [your region] - ####
Workspace reference number (this will start with DSW-[your region]-###
Attach screenshots (please take a screenshot of your full screen)